Emotional intelligence at work

Emotional intelligence is the intelligent use of emotions. Emotional intelligence underpins our capacity to work well with others, manage stress and make effective decisions. These abilities can be measured and learned. A clear body of evidence shows that emotional intelligence (EI), more than knowledge, technical skills or traditional measures of intelligence, determines individual effectiveness and successful business outcomes. This foundational competency differentiates high performers and propels leaders and organisations to higher and more sustainable levels of success.

Far from a 'soft' skill, EI is yielding bottom-line results for leading organisations across diverse industries and gathering scientific data explaining why.

This white paper distils two decades of evidence, theory and practice to illustrate the business impact of developing and recruiting for Emotional intelligence. We unpack the key facts and practical applications around EI's:

  • business impact
  • performance impact
  • organisational climate impact
  • brain science
  • history and theory
  • learning and development

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