Booking.com Case Study. A Human approach to change

Bringing our whole self to work has taken on a whole new meaning in the last 12 months and change continues to be a constant. What is the human approach to change?

  • Acknowledge and accept the felt experiences of people
  • Reflect on what people will be feeling, not just doing
  • Use empathy and meaning to drive decisions
  • Be there to support, not solve

Olivia Logan, Global Learning & Program Manager at Booking.com shares their journey and provides some incredible advice for HR leaders below.

Wellbeing @ Work Hub

Wellbeing @ Work Hub

Global community helping individuals and organisations achieve excellence in workplace wellbeing & mental health


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